Store Policy
Online Heavy Machinery Equipment Store - Store Policies
​
Welcome to Proactive Safety Products, your trusted destination for high-quality heavy machinery equipment. We're committed to providing you with top-notch products and exceptional customer service. Before making a purchase, please take a moment to familiarize yourself with our store policies to ensure a smooth and satisfactory shopping experience.
​
​
1. Product Information: We strive to provide accurate and detailed product information, including specifications, features, and images. However, if you have any questions or need clarification about a product, please don't hesitate to contact our customer support team before making a purchase.
​
​
2. Pricing: All prices listed on our website are in US Dollars and are subject to change without prior notice. We make every effort to maintain accurate pricing, but errors may occur. In the event of a pricing discrepancy, we will contact you before processing your order to confirm the correct price.
​
​
3. Ordering and Payment: Placing an order with us is easy and secure. We accept various payment methods, including credit/debit cards and electronic funds transfers. Once your order is placed, you'll receive an order confirmation email with the details of your purchase.
​
​
4. Shipping: We offer domestic and international shipping options. Shipping costs and delivery times may vary depending on the destination and the weight of the items. Please refer to our shipping information page for more details.
​
​
5. Returns and Exchanges: Your satisfaction is our priority. If you receive a damaged or defective product, please contact us within 7 days of receiving your order to initiate a return or exchange. All returned items must be in their original condition and packaging. Returns due to buyer's remorse may be subject to a restocking fee.
​
​
6. Warranty: Many of our products come with manufacturer warranties. Warranty details can be found on the product description page. If you encounter any issues covered by the warranty, please contact us, and we'll guide you through the warranty process.
​
​
7. Customer Support: Our knowledgeable customer support team is here to assist you. If you have any questions, concerns, or require assistance, feel free to reach out to us via email or phone during our business hours. We aim to respond to all inquiries within 24 hours.
​
​
8. Privacy and Security: We value your privacy and employ industry-standard security measures to protect your personal and financial information. Please review our Privacy Policy for more information on how we collect, use, and safeguard your data.
​
​
9. Feedback and Reviews: We appreciate your feedback and encourage you to leave reviews of the products you've purchased. Your insights help us improve our offerings and provide better service to all our customers.
​
​
10. Changes to Policies: We reserve the right to update or modify our store policies at any time. Any changes will be effective immediately upon posting on our website. We recommend checking our policies periodically to stay informed.
​
​
Thank you for choosing Proactive Safety Products. We look forward to serving you and meeting your heavy machinery equipment needs with excellence.